registering forcentrelink online services video hi i'm mel from the department ofhuman services. we live in a busy world and getting centrelinkbusiness done can sometimes be difficult or inconvenient.that's why we're increasingly offering so many of our servicesonline so you can access them wherever and whenever it suits you. of course, yoursecurity is important, so before you can use centrelink online services, you need to register with us.
it doesn't takelong and it can be done online! before you start you should gathersome personal information together and have it ready to go. first you'll need your customer reference number. you'll already have a crn from any letters or cards centrelinkhas sent to you. you'll also need some identification documentssuch as a recent centrelink letter, your latest bankaccount statement, a concession card if you have one or anyother form of 'proof of identity'. ok, once you have allthat, you're ready to register!
start at the department ofhuman services website and click the 'register' button in thetop right hand corner. enter your customer reference numberand answer the questions in the 'identify yourself' and'prove who you are' pages. you then need to provide a password and5 secret questions and answers that only you will know about.finally, you can also to choose to register for phone self service. to do this you'll need to either set a pin or provide voice identification.then you just accept the
conditions of use and yourregistration is complete! you'll be given a customer access numberthat you'll use every time you login to our online services.so you need to write that number down and keep it safe.and that's it! you now have everything you need to use ouronline services: a customer access number, a password anda secret question and answer. just remember to log off whenyou've finished! bye for now.
